RM, PCC student says:

“You were absolutely amazing! I have a great understanding of PCC thanks to you and your exceptional delivery of the training!”

Course Type
Starting Between Calendar and Calendar
Building Bridges to Cultural Competency
(1 day)

This one-day training explores the broad definition of culture and its relationship to competent and effective health care and human service delivery.  This course offers OASAS clock hours. See 'OASAS' below for more details.

As a result of this training participants will:

  • Discuss invisible privilege and its affect on both receiving and providing services;
  • Be encouraged to self reflect and explore potential obstacles to providing effective services; and
  • Learn how these obstacles are created when diverse cultures, Western medicine, and health service delivery systems collide.

Prerequisite: None.

Audience: All health and human service providers.

CASAC Section 2: 6.5 hours
CPP Section 1: 6.5 hours  
CPS Section 1: 6.5 hours

OASAS: Office of Alcoholism & Substance Abuse Services
CASAC: Credentialed Alcohol & Substance Abuse Counselor
CPP: Credentialed Prevention Professional 
CPS: Credentialed Prevention Specialist


Registration for all courses sponsored by the New York State Department of Health Aids Institute is done at http://www.hivtrainingny.org/.  Please visit that site to search the statewide calendar and reserve your place in this course.

Oct 17, 2017 Rochester, NY $0.00 Class Information
Health Literacy in HIV, STI & Viral Hepatitis Care- Health Literacy in Patient Care
(1 day)

This half-day training will provide health and human services providers an overview of health literacy and give participants the opportunity to develop skills utilizing health literacy universal precautions to clearly communicate with patients or clients. At completion of this training, participants will be able to apply two health literacy strategies, plain language and teach back method, into their work.

• Define health literacy, the health literacy disconnect in healthcare, and how this affects patients and the public
• Learn about two health literacy universal precautions, plain language and teach back method, to improve communication and patient understanding
• Develop plain language and teach back facilitation skills
• Identify common concerns and challenges associated with incorporating plain language and teach back method with all patients

Prerequisite: There is no prerequisite for this training. 

Target Audience:  This training is for health and human service providers and Peer Workers who work with clients or patients.

(Formerly titled Health Literacy Strategies for Clear Communication) 

Oct 30, 2017 Buffalo, NY $0.00 Class Information
LGBT Cultural Competency
(1 day)

This one-day training is designed to build the knowledge, attitudes and skills needed to enable non-physician health and human services providers to deliver culturally competent services to the diverse range of lesbian, gay, bi-sexual, transgender and questioning (LGBTQ) clients they serve.  This interactive training will help providers identify best practices for creating a welcoming and safe environment for LGBTQ clients.  It will also help participants identify communication skills needed for effective engagement of the wide range of LGBTQ clients at risk for, or living with, HIV, STIs or Hepatitis C.

As a result of this training, participants will be able to:

  • define various gender and sexuality terminologies, including identities and concepts, used in LGBTQ communities.
  • differentiate sex, gender identity and recognize the sexual orientation as their own distinct concepts and that they exist on a continuum.
  • distinguish between various forms of oppression experienced by LGBTQ people and how these levels are interconnected.
  • understand the concepts of unexamined privilege and its relationship with oppression.
  • reflect on and identify one’s own privileges and types of oppression in professional settings and how their privilege/oppression affects their client/provider relationship.
  • define social determinants of health
  • identify reasons why LGBTQ people are disproportionately at risk based on social determinants of health
  • recognize specific LGBTQ health disparities among various LGBTQ subpopulations.
  • describe protective factors for LGBTQ people that counter health risks.
  • identify strategies that organizations/agencies can adopt or create to ensure safe and welcoming environment for LGBTQ clients/patients and staff.

Prerequisite:  Additional trainings are not required to attend this course.

Target Audience:  This training is for non-clinical health and human service providers who work with LGBTQ clients or patients.

Oct 6, 2017 Buffalo, NY $0.00 Class Information
Motivational Interviewing
(1 day)

This one-day training is designed for non-clinical providers working with clients presenting with high risk behaviors and/or those who are HIV positive. This course will provide an overview of the Motivational Interviewing approach and its value as a client-centered directive intervention. The course focuses on helping providers address client ambivalence and the use of tools to help clients move towards less risky behaviors and change.


As a result of this training, participants will be able to:


  • Review general principles of Motivational Interviewing;
  • Engage clients more effectively during service delivery;
  • Apply motivational interviewing techniques and practice skills;
  • Respond more effectively to client resistance and reluctance; and
  • Identify client’s stage(s) of change and apply appropriate motivational techniques.


Prerequisite: It is strongly recommended that participants have previous knowledge of basic HIV/AIDS information and harm reduction.


Audience: Any health or human services provider or Peer Worker


Continuing Education Credits: This training is provided under New York State Office of Alcoholism and Substance Abuse Services (OASAS) Education and Training Provider Certification Number 0305. Under the NYS OASAS Provider Certificate, this training is approved for 6.5 clock hours toward the education and training requirements for renewal of CASAC/CPP/CPS certification

If you have any questions regarding this course, please contact Cynthia Thomas via email or by phone at (585) 753-5382 or cynthiathomas@monroecounty.gov.

Oct 10, 2017 Rochester, NY $0.00 Class Information
Oct 25, 2017 Albany, NY $0.00 Class Information
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