P.M., Outreach says:

“I don't have a degree in counseling, but the skills and tools I got from the training course can be readily used by people like me on the front-lines.”

Course Type
Starting Between Calendar and Calendar
Health Literacy in HIV, STI & Viral Hepatitis Care- Health Literacy in Patient Care
(1 day)

This half-day training will provide health and human services providers an overview of health literacy and give participants the opportunity to develop skills utilizing health literacy universal precautions to clearly communicate with patients or clients. At completion of this training, participants will be able to apply two health literacy strategies, plain language and teach back method, into their work.

• Define health literacy, the health literacy disconnect in healthcare, and how this affects patients and the public
• Learn about two health literacy universal precautions, plain language and teach back method, to improve communication and patient understanding
• Develop plain language and teach back facilitation skills
• Identify common concerns and challenges associated with incorporating plain language and teach back method with all patients

Prerequisite: There is no prerequisite for this training. 

Target Audience:  This training is for health and human service providers and Peer Workers who work with clients or patients.

(Formerly titled Health Literacy Strategies for Clear Communication) 

Jun 27, 2017 Syracuse, NY $0.00 Class Information
LGBT Cultural Competency
(1 day)

This one-day training is designed to build the knowledge, attitudes and skills needed to enable non-physician health and human services providers to deliver culturally competent services to the diverse range of lesbian, gay, bi-sexual, transgender and questioning (LGBTQ) clients they serve.  This interactive training will help providers identify best practices for creating a welcoming and safe environment for LGBTQ clients.  It will also help participants identify communication skills needed for effective engagement of the wide range of LGBTQ clients at risk for, or living with, HIV, STIs or Hepatitis C.

As a result of this training, participants will be able to:

  • define various gender and sexuality terminologies, including identities and concepts, used in LGBTQ communities.
  • differentiate sex, gender identity and recognize the sexual orientation as their own distinct concepts and that they exist on a continuum.
  • distinguish between various forms of oppression experienced by LGBTQ people and how these levels are interconnected.
  • understand the concepts of unexamined privilege and its relationship with oppression.
  • reflect on and identify one’s own privileges and types of oppression in professional settings and how their privilege/oppression affects their client/provider relationship.
  • define social determinants of health
  • identify reasons why LGBTQ people are disproportionately at risk based on social determinants of health
  • recognize specific LGBTQ health disparities among various LGBTQ subpopulations.
  • describe protective factors for LGBTQ people that counter health risks.
  • identify strategies that organizations/agencies can adopt or create to ensure safe and welcoming environment for LGBTQ clients/patients and staff.

Prerequisite:  Additional trainings are not required to attend this course.

Target Audience:  This training is for non-clinical health and human service providers who work with LGBTQ clients or patients.

Jun 22, 2017 Rochester, NY $0.00 Class Information
Webinar-Building Bridges to Cultural Competency
(0.5 days)

This two-hour webinar is designed to explore the broad definition of culture and its relationship to competent and effective health care and human service delivery.


As a result of training participants will be able to:

  • Define Culture and Cross Cultural Communication;
  • Describe the difference between generalizations and stereotypes;
  • Explore potential obstacles to providing effective services; and
  • Describe how these obstacles are created when diverse cultures, Western medicine and human service deliveries collide.


Prerequisite: None


Audience: All health and human service providers.

Jun 7, 2017 Rochester, NY $0.00 Class Information
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