RM, PCC student says:

“It was truly a remarkable experience. I am excited to implement PCC!”

Course Type
Starting Between Calendar and Calendar
Hepatitis C Treatment Update for Health and Human Services Providers
(1 day)

This half-day training will describe the role of non-clinical health and human services providers in supporting clients living with chronic hepatitis C as they consider starting hepatitis C treatment. Participants will become familiar with current guidelines regarding treatment, issues relating to treatment access, and patient assistance resources.


Objectives: By the end of this session participants will be able to:

  • Describe the recent progress in treatment options for patients living with hepatitis C (shorter duration, fewer side effects, better health outcomes)
  • Describe the importance of engaging in primary care, regardless of the clients intent to undergo treatment
  • Identify strategies to support clients as they prepare for and engage in HCV treatment
  • Define sustained virologic response (SVR)
  • Discuss strategies to address the risk of reinfection with clients who achieve SVR


Prerequisite: Although there is no prerequisite for this course, it is strongly recommended participants have some knowledge or basic training on hepatitis C
Aug 25, 2017 Buffalo, NY $0.00 Class Information
LGBT Cultural Competency
(1 day)

This one-day training is designed to build the knowledge, attitudes and skills needed to enable non-physician health and human services providers to deliver culturally competent services to the diverse range of lesbian, gay, bi-sexual, transgender and questioning (LGBTQ) clients they serve.  This interactive training will help providers identify best practices for creating a welcoming and safe environment for LGBTQ clients.  It will also help participants identify communication skills needed for effective engagement of the wide range of LGBTQ clients at risk for, or living with, HIV, STIs or Hepatitis C.

As a result of this training, participants will be able to:

  • define various gender and sexuality terminologies, including identities and concepts, used in LGBTQ communities.
  • differentiate sex, gender identity and recognize the sexual orientation as their own distinct concepts and that they exist on a continuum.
  • distinguish between various forms of oppression experienced by LGBTQ people and how these levels are interconnected.
  • understand the concepts of unexamined privilege and its relationship with oppression.
  • reflect on and identify one’s own privileges and types of oppression in professional settings and how their privilege/oppression affects their client/provider relationship.
  • define social determinants of health
  • identify reasons why LGBTQ people are disproportionately at risk based on social determinants of health
  • recognize specific LGBTQ health disparities among various LGBTQ subpopulations.
  • describe protective factors for LGBTQ people that counter health risks.
  • identify strategies that organizations/agencies can adopt or create to ensure safe and welcoming environment for LGBTQ clients/patients and staff.

Prerequisite:  Additional trainings are not required to attend this course.

Target Audience:  This training is for non-clinical health and human service providers who work with LGBTQ clients or patients.

Aug 31, 2017 Albany, NY $0.00 Class Information
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